Effective Date: May 5, 2025

1. Introduction & Scope

This Privacy Policy explains how Morocco Ideal (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or use our website www.moroccoideal.com (the “Site”), use our services, or interact with us in any way.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all visitors, users, and customers of Morocco Ideal and www.moroccoideal.com.

2. Information We Collect

Information You Provide Directly

When you use our services, create an account, make a booking, subscribe to our newsletter, or contact us, we may collect:

  • Personal identification information (name, email address, phone number, postal address)
  • Travel preferences and requirements
  • Payment and billing information
  • Travel documents (passport information, visa details, when necessary for bookings)
  • Communications you send to us (inquiries, feedback, reviews)
  • Account credentials
  • Travel companion information you provide

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and settings
  • Operating system
  • Location data (with your permission)
  • Pages you visit on our site and how you interact with them
  • Referring websites
  • Time and date of your visit
  • Technical information about your connection
  • Cookies and similar technologies (see our Cookie section)

3. How We Use Your Information

We use your information for the following purposes:

  • Providing Our Services: Processing your bookings, managing your account, and fulfilling your travel arrangements.
  • Communication: Sending booking confirmations, updates, service messages, and responding to your inquiries.
  • Personalization: Tailoring our website and offerings to your preferences based on your activity and interests.
  • Marketing: Sending you newsletters and promotional content about Morocco destinations, offers, and services (with your consent where required).
  • Improving Our Services: Analyzing usage patterns to enhance our website functionality, user experience, and travel offerings.
  • Security and Fraud Prevention: Protecting our platform, users’ data, and detecting/preventing fraudulent activities.
  • Legal Compliance: Meeting our legal obligations and protecting our rights in legal proceedings.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us improve our services.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (authentication, security, user preferences).
  • Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
  • Functionality Cookies: Allow the website to remember choices you make and provide enhanced, personalized features.
  • Advertising/Targeting Cookies: Used to deliver relevant advertisements based on your interests and limit the number of times you see an ad.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • Block or delete cookies
  • Accept or reject cookies from specific websites
  • Accept first-party cookies but reject third-party cookies

Please note that blocking certain cookies may impact your experience on our website and limit functionality.

5. Third-Party Sharing

We may share your information with the following categories of third parties:

  • Travel Service Providers: Hotels, transportation companies, tour operators, and other service providers necessary to complete your booking.
  • Payment Processors: Secure third-party payment services to process your transactions.
  • Analytics and Technology Providers: Services that help us analyze website usage and improve our offerings.
  • Marketing Partners: With your consent, services that help us deliver relevant marketing communications.
  • Legal Authorities: When required by law, court order, or governmental regulation.

We only share what is necessary for the specific purpose, and we require our partners to protect your information in accordance with this policy and applicable laws.

6. User Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request information about what personal data we hold about you.
  • Correction: Request that we update or correct inaccurate data.
  • Deletion: Request that we delete your personal data under certain circumstances.
  • Restriction: Request that we limit the processing of your data.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to our processing of your personal data, including for direct marketing.
  • Withdrawal of Consent: Withdraw any consent you have previously given us.

To exercise these rights, please contact us at info@moroccoideal.com. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account Information: As long as your account is active, plus a reasonable period thereafter.
  • Booking Information: For the duration required by tax, accounting, and legal requirements (typically 7 years).
  • Communication Records: Typically 2 years after your last interaction with us.
  • Marketing Preferences: Until you unsubscribe or ask us to delete this information.

When data is no longer needed, we will securely delete or anonymize it.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data during transmission (HTTPS)
  • Secure payment processing
  • Regular security assessments
  • Restricted staff access to personal data
  • Employee training on data protection
  • Physical security measures for our servers and offices

While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data.

9. International Transfers

Morocco Ideal is based in Morocco, but may work with service providers located in other countries. When we transfer your data outside your country of residence, we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses
  • Ensuring the receiving country has adequate data protection laws
  • Obtaining your explicit consent for certain transfers
  • Privacy Shield certification (where applicable)

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@moroccoideal.com, and we will take steps to delete this information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with a new effective date. For significant changes, we will provide a prominent notice on our website or send you an email notification. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: info@moroccoideal.com

Postal Address: Morocco Ideal [Insert Physical Address] Morocco

Data Protection Officer: [Insert DPO contact information if applicable]

If you are in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Last Updated: May 5, 2025